Welcome to Hajurko Sathi Traders (https://onlineshopnpl.com). This page outlines how we handle your privacy, data protection, returns, and refunds while using our platform.
ЁЯФР Privacy Policy
Welcome to Hajurko Sathi dot com (https://hajurkosathi.com). This Privacy Policy explains how Hajurko Sathi Traders collects, uses, discloses, and protects your personal information when you visit or shop on our platform.
By using our website, you agree to the practices described in this policy.
ЁЯФБ Refund & Return Policy
At Hajurko Sathi dot com, customer satisfaction is our top priority. This Refund & Return Policy outlines the conditions under which returns, replacements, and refunds are accepted, in line with NepalтАЩs eCommerce practices.
1. About Us
Kitini-03, Godawari, Lalitpur, Nepal
Postal Code: 44709
2. Information We Collect
We may collect the following information:
- Personal details (name, phone number, email address, delivery address)
- Order and transaction details
- Payment-related information (processed securely via third-party gateways)
- Device and browser information
- Communication records with our customer support
3. How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Communicate order updates and customer support
- Improve website performance and user experience
- Prevent fraud and ensure secure transactions
- Comply with legal obligations in Nepal
4. Data Protection & Security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, or disclosure. Sensitive payment information is handled by secure and trusted payment partners.
5. Information Sharing
We do not sell or rent your personal information. Your data may be shared only with:
- Delivery partners (for order fulfilment)
- Payment gateway providers
- Government or legal authorities if required by law
6. Cookies & Tracking
We use cookies to enhance browsing experience, analyse traffic, and personalize content. You can disable cookies through your browser settings, but some features may not function properly.
7. Your Rights
You have the right to:
- Access your personal information
- Request correction or deletion
- Opt out of promotional communications
For any privacy-related concerns, contact us through our official channels.
1. Eligibility for Return or Refund
You may request a return or refund if:
- The product is damaged during delivery
- The product is defective or not working
- The product received is different from what was ordered
- The product does not match the description shown on the website
2. Return Request Timeline
- Return requests must be made within 3 days of receiving the product
- The item must be unused, unwashed, and in original packaging (unless damaged)
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Personal hygiene items
- Undergarments
- Perishable goods
- Items damaged due to misuse or negligence
- Products marked as Non-Returnable
4. Return Process
- Contact our customer care with order details and reason for return
- Our team will review and approve the request
- Once approved, the item must be sent to the following address:
Hajurko Sathi Traders
Kitini-03, Godawari
Lalitpur, Nepal
Postal Code: 44709